Welcome to Universal Imports, where we redefine automotive care by blending exceptional concierge service with a sincere, family-based approach. Our ASE certified technicians are highly experienced, making us the best destination for your import car repairs and maintenance in Rochester, NY, and Monroe County. Whether it’s routine maintenance or complex repairs, we handle all makes and models with the utmost expertise.
Comprehensive Vehicle Care
No task is beyond our capability, from A to Z. Our state-of-the-art service department and auto body shop are ready to manage your vehicle’s needs, whether it requires mechanical repairs, bodywork, or routine services.
Seamless Communication
With our straightforward texting service, staying updated is effortless. We keep you informed every step of the way, whether you're at work or enjoying your leisure time.
Flexible Vehicle Pick-up & Drop-off
We understand that life doesn’t pause for car maintenance. Our pick-up and drop-off services are designed to ensure your day runs smoothly, availability permitting.
Loaner Cars and Shuttle Service
Maintain your routine with our loaner car service or use our shuttle to continue your day uninterrupted. Both services are available upon request and based on availability.
Saturday Service
Enjoy convenient Saturday hours, thoughtfully arranged to complement your busy lifestyle.
Join the Universal Imports family and experience personalized service that caters to both you and your vehicle’s specific needs. We’re not just here for your car; we’re here for you. Try our seamless service experience and let us help keep your vehicle—and your life—moving forward. Welcome to the family.
Service Department Hours
| Monday: | 8:00 A.M. -6:00 P.M. |
| Tuesday: | 8:00 A.M. -6:00 P.M. |
| Wednesday: | 8:00 A.M. -6:00 P.M. |
| Thursday: | 8:00 A.M. -6:00 P.M. |
| Friday: | 8:00 A.M. -6:00 P.M. |
| Saturday: | 8:00 A.M- 3:30 P.M. |
| Sunday: | Closed |
